Shipping Policy

We process and ship every order as quickly and reliably as we can. Here is what to expect.

Order Processing Time

Orders are usually processed within 1 to 2 business days once payment is confirmed. During sales, promotions and holiday periods this can take up to 5 business days. We process orders Monday to Friday, excluding weekends and public holidays.

Delivery Timeframes

Once your order has shipped, delivery time depends on the method chosen at checkout and where it is going.

Estimated delivery after shipment:

• Standard Shipping (US): 5 to 8 business days
• Standard Shipping (International): 10 to 16 business days

These are estimates, not guarantees. Carrier delays, weather, customs processing and peak periods can all affect delivery, and those fall outside our control.

Free Shipping

Free shipping is included on all orders over $35.

Tracking

You will receive a confirmation email with tracking details as soon as your order ships. Tracking information can take 24 to 48 hours to start updating.

Delays

We aim to meet the delivery estimates shown on our product pages, but delays do sometimes happen. Mineral is not responsible for delays caused by carriers, customs clearance, incorrect delivery details, or events beyond our control.

Customs and Import Duties

International orders may attract customs duties, taxes or import fees on arrival. These are set by your country and are the responsibility of the customer. We have no way to calculate or refund them.

Address Accuracy

Please double-check your delivery details at checkout. Orders returned to us because of an incorrect or incomplete address may need extra processing time and a further shipping charge to send out again.

Lost or Undelivered Parcels

If tracking shows your parcel as delivered but you cannot find it, check with neighbours and your building first, then contact us. If a parcel is genuinely lost in transit we will replace it or refund you.

Questions

Anything you are unsure about, email help@mineraldaily.com and we will help.